JustAnswer
30-Day Money-Back Guarantee Promised, Refund Never Received
- 12-28-2011
- 25
JustAnswer promises a 30-day money-back guarantee, but they never gave me my refund. I wanted to find out more about the tax implications of certain investment decisions and received very weak answers. There is no button to "refuse" an answer. You can only accept it and then apply for a refund, which is what I did.
I never received the refund. I contacted them about it, and they told me that the refund had been posted and that I needed to contact my credit card company, which I did. The credit card company informed me that no refund was showing and that I needed to contact the merchant. We re-contacted JustAnswer together, and after 15 minutes we were told that my file had to be sent to Billing for review.
Even if I do eventually get my refund (my credit card company, thank goodness, can help if they do not), is all this hassle really worth it? Do not believe the money-back guarantee, and do not use them.
Company: JustAnswer
Country: USA
Phone: 8888629212
Site: justanswer.com