JustAnswer.com
Refund approved by email but never received after $28 charge
- 07-01-2011
- 16
On May 19 I received my new DSL equipment from AT&T. I was having trouble activating the DSL, and since it was late evening and the AT&T phone lines were closed for the night, I went on AT&T's web site using my old dial-up connection. The AT&T troubleshooting section directed me to justanswer.com. Justanswer stated that "experts" were online to answer my question. The charge seemed reasonable, so I posted my question about how to activate my DSL and agreed to the charge, especially since there was a cancellation/refund option.
After waiting several hours, until after midnight, I cancelled the request and asked for a refund. The site stated my refund was approved. I received an email stating the refund was processed.
What is funny is that the next morning I called AT&T directly and they activated my DSL immediately, with no charge. However, also the next day, a charge appeared on my Visa account but no refund. I assumed the refund would take several days. No refund ever appeared, and after over a week I emailed them asking where the refund was. They replied that it was given at the same time as the charge and should have cancelled the charge.
After 5 email requests, even including a copy of the Visa charge posted, they still refuse to acknowledge that they owe me a refund. Even their replies almost accuse me of being a liar, which is very rude. So to date, after over a month, they have my money for no service whatsoever. Either 1. their "expert" had no clue about an answer and ignored the question, or 2. they never intended to answer and just took my money.
The charge is only a piddly $28, which certainly my wallet won't even notice. But the point is that they claim they did the refund, which they did not. So it looks like I have been ripped off for good.
The lesson I learned from this is patience! There are no doubt dozens of ripoff sites like this run by smart people who make their living by fraud. I was in too big a hurry to get something done. Instead of checking the internet first or just waiting for the next day, I got taken.
Do not get taken by justanswer.com. A ripoff site for sure!
Company: JustAnswer.com
Country: USA
Site: justanswer.com