Toys R Us
Rewards are not valid

I signed up for my Baby Registry at Babies R Us and was happy to learn about their reward dollars for the dollars you spend. You have to spend quite a bit to receive some back. After hundreds of dollars spent after our baby shower, I should have received $11 in rewards dollars. After not receiving anything, when I logged into the system to see where the dollars were, they said they had expired. They said they should have emailed them to me. I checked my email in full, and I had received other emails from the email address they would have come from, but never received the reward dollars. After calling customer service and even talking with a manager, they said there was nothing they could do. After all of the money I spent on my baby registry at this store, they couldnt even offer the $11 that they advertised up front. I told them I never received it, how could they not offer it, and they said there was nothing they could do. I will never shop at Babies R Us ever again if this is how they treat their customers who sent all of the baby shower guests to this store and shop here very often for a new baby. This is customer non-service.

Company: Toys R Us
Country: USA

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