Babies R Us
Return policy

I registered with Babies R Us for my baby shower on June 7th. My baby was born August 22nd. I received a baby swing as a gift on June 6th and did not put it together until my baby was born (3 months later), to find that it was defective (it did not work when the batteries were put in it). When I registered with Babies R Us, they notified me it would not be a problem to return items without a receipt if it was on my registry. On Sept. 7th, I took the defective swing back to Babies R Us to exchange or get an in-store credit. To my surprise I could only exchange the swing, which they did not carry anymore, the only swings they had available were $30 dollars more than the defective one, they had sold. Because the purchase was more than 45 days old (even with a receipt of proof of purchase) I could not receive a refund or in-store credit because it was over 45 days! I had to fork over $30 more dollars for a swing because they sold a defective one in the first place! Corporate was no help either, they did not care that I registered there, that the swing they sold was defective, the only solution was for me to take back the broken swing and contact the manufacture myself to see if they could help me fix it or pay $30 more dollars (that I do not have) for another one of their swings! This policy is ridiculous, I work in retail and am fully aware they can return that swing to the manufacturer and get credit for it. They have lost a good customer and many others because of this poor policy, I even told them I was taking my business to Target and all they said was that’s too bad!

Do not register with Babies R Us for your baby shower, if you do, be sure and let your friends/family know to buy the gifts right before the shower because you risk not being able to return them, imagine getting duplicates and having to keep both! Or forbid something that does not work and have to pay more to get a working one! Crazy!

Make sure you assemble all products as soon as you get them also, so they can sit in your house for 3 months without use, just in case they do not work! Otherwise you will be stuck with them.

Company: Babies R Us
Country: USA
State: Michigan
City: Northville
Site: babiesrus.com

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