Babies R Us
Baby registry return policy

Do not set up a registry with babies r us. Yes, they will not accurately reflect which items have been purchased for you but even worse, they will not accept returns past 30 days— hard to believe when you're talking about a baby registry. Also, if an item is bought online and you need to return it because perhaps the baby is too large or small for the item or you received a duplicate, etc, etc, they will not issue a credit to you, the gift recipient. They will credit the purchaser of the gift. They do not make this policy clear at all. I learned the hard way and lost the value of over $100 of items. So your baby looses. They aere also very arrogant in defending this policy. One supervisor, russel frost, told me he didn't think it would be a big deal for my friend/family member to repurchase something for me. Didn't think it would be embarrassing for the friend/family member to learn the item was returned by a babies r us credit on their cc - not by me. Also, he couldn't understand how an item chosen for a registry could be not needed - shouldn't i choose more wisely? Obviously mr frost and the corporate head honchos at babies r us don't have babies. Funny thing, huh? I won't shop there any more and will discourage all of my friends and family from using their deceptively "user-friendly" baby registry. Use babycenter.com or babystyle.com instead!

Company: Babies R Us
Country: USA
Site: toysrus.com

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