Asurion
Stolen iPhone claim requires notarized form and hidden $199 deductible

I have been a follower/reader of complaint for several years and this is my first post. I will try to make this report clear and concise so that you, the consumer and fellow citizen can make an educated decision.

The Plot:
Today my son's iphone was stolen while he was at Pat's King of Steaks in Philly. A window washing guy swiped it while he was ordering.

The obvious next move:
We have insurance for our 3 phones (all iphones) and I went online to start the process. I was quickly directed to AT&T's insurance company, Asurion.

First Hiccup:
During the online form fillout process I discovered that the iphone was not readily available, so I opted out and decided to call directly.

I thought the following:
Buy insurance, phone stolen, report to insurance, get new phone immediately

Wrong! Here was and is the reality:
1. Have to fill out a long form and then get it notarized.
2. Provide copy ID.
3. Provide proof purchase. Well that receipt is gone.
4. Fax all to Asurion.

After doing that they then decide if the loss is covered. Oh, and no where online do they tell you that there is a deductible. This is the killer, it is $199.00! HAHAHAHAHAHAHA Oh, and by the way, the device you receive is Refurbished! $199 for a refurbished device!

Oh my God what a scam. And you are correct, I did not thoroughly read the insurance when I purchased it at the AT&T store. Who does! So let me save you the time. Do not waste your money on AT&T device insurance.

Company: Asurion
Country: USA
State: Missouri
City: Kansas City
Address: P.O. Box 413886
Site: asurion.com

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