Asurion
Smartphone replacement deductible higher than promised 50 dollars

First off I would like to state that I am appalled at how much a company can rip you off, and that it is totally legal. I had my cell phone stolen and called Asurion. I expected to pay a small deductible. I owned a 2 year old Blackberry Storm, and they wanted to charge 89 dollars to get a replacement. In small print somewhere, I guess it state that smart phones have a higher deductible. I called Asurion, and waited on hold for what seemed an eternity.

I was told when I purchased the contract that it was a 50 dollar deductible. I am eligible for an upgrade on my account, but am waiting for the release of another phone. The fact that a Company like Asurion makes a mint in premiums, and in essence offers a replacement phone that is obsolete for 100% more than I can get one off ebay for is absurd. Save your money. Do Not buy Asurion. Poor customer service and misleading benefits on the front end.

Company: Asurion
Country: USA
Address: 648 Grassmere Park Suite 300
Phone: 18888812622
Site: phoneclaim.com

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