Asurion Insurance Co
Sent different phone than requested after paying $130 claim fee

After paying about one year insurance on my daughter's nexus one, the phone was stolen at school. Asurion make us pay them $130 first, before proceeding with the claim. Then we waited for a week or maybe even more. I called them and they says they don't know when they will get a nexus one, but they can send us a Samsung Galaxy S 4g, so I says great, BUT instead Asurion just send us a Samsung Vibrant and says it is the same as a nexus one. The Samsung Vibrant's internet service is very slow, and bigger, My daughter is very unhappy. And the insurance rep. Yolanda says I can take that phone or return the phone and get my $130 back, And she give me no other option " what is the point of the insurance?" So we would have been better off saving the insurance money and use that money to buy a new phone when is it lost or stolen.

Company: Asurion Insurance Co
Country: USA

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