FTD.com
Flowers NOT delivered for Mother's Day

These were flowers for Mother's Day that you did not deliver. The flowers have been, according to you site, in transit since Friday May 6. I want and expect a FULL refund immediately, and an apology. I put this order in on April 28th. You had plenty of time to line up a florist to get these flowers to my mother. You are in the business of delivering flowers and you utterly failed and disappointed me and my mother. I have called you twice —first time was on Saturday May 7 (Mother's Day) to see what was going on and you offered no information and nothing to help. I had to wait more than 45 minutes on hold to get this non-response. Then, today, I just spent a half hour on hold and then the line went to a ringing tone and then eventually disconnected after ringing for a few minutes with no answer. I am now once again on hold. I will be posting an official consumer complaint on usacomplaints.com, and if I get no response I will also take it to Facebook and may consider creating a dislike FTD group. So I urge you to respond quickly and creatively.

Company: FTD.com
Country: USA

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