From you flowers
Fromyouflowers.com Ruining Family Relationships! - Flowers

Fromyouflowers.com Ruining Family Relationships! Ordered Mother's day flowers on the 3rd of May to be delivered the Friday before Mother's Day (the 10th of May) Received a confirmation e-mail that the flowers had been delivered. Trusted they had been delivered cause who would send a confirmation letter if in fact they had not been delivered? On Sunday - Mother's day my husband calls his mom and asks her how she liked the flowers and her reply was that she had not received any flowers. Can you imagine being a mother and thinking that your child has missed your day? Cause I'm pretty sure that is how she felt. I cried. I immediately called fromyouflowers.com customer service. The customer service man Paul or Pat was very apologetic and called the florist (which of course there was no answer it being a Sunday) so he couldn't help me and left it for someone else to take care of it the next day, Today. And as of 2 today no one has called me back, therefore I called again, the customer service person named vicky put me on hold for about 5 minutes, called the florist. Gets back on the phone with me and says "They are not open for some reason, what would you like us to do?" I reply. "I want the flowers delivered and I want my *dang* money back." So, then she puts me on hold again for another 5 minutes. Comes back and tells me "The flowers will be re-delivered with an apology note from them and we can give you 25% back on your purchase, we cannot give you a full refund." You people ruined a mother's day for a mother. Hurt feelings are not taken care of with your note of apology. This is a day that we can never get back. Giving them a one star is not even deserving.

Company: From you flowers
Country: USA

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