Chadwick's of boston
Reliability and refunds gone

I have been buying from Chadwick's probably for over 20 years. I buy extra sizes because their clothing varies as it comes from China & other sources. I was disappointed about 6-8 months ago that their petite pants—usually the right length—were far longer. But, I had them altered as the rest of the pants fit. I recently ordered (August) and as usual had to order a different size, this time in sweaters (very odd). When I got them they'd upped the prices—oh well. When I returned and marked "exchange" on some, return on others, they did credit back on my card. BUT the pricing didn't match—I was shorted $20 & paid $5 for shipping. So I checked their website, only to find it "down for upgrading." After 3 emails and about 15 calls with disconnects, 55 minute waits, and several supervisor "they will call you back"; and even "I don't know I just started working here last week" from one "supervisor"—I found this website. It looks like a complete turnaround and this company's tanked. Guess I should be thankful it's only a $ 20 loss.

Company: Chadwick's of boston
Country: USA
State: Connecticut
Address: 500 Bic Drive, Building 4
Phone: 8773303393
Site: chadwicks.com

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