CitiBank
Signed Up for Job Loss Program While Unemployed, Refund Denied

Citi Bank took me for a ride and took my money. I got signed up for some job loss program when I was already out of work. They charge my account 1.00 on every 1000 dollars. I did not know that I was signed up for this program.

I called Citi Bank to help me with my interest rate because I was having a hard time paying my bills. The customer service people were very rude and could not care less about helping out a customer who has been with them for years. I also called my other credit card companies, who were more than helpful. I never missed a payment or even made a late one with Citi Bank. I just found out I was billed over $107.00.

I tried to use the offer because I was billed for it. They held my payments for one month, then canceled the program and would not refund my money. It makes no sense for someone who does not have a job in the first place to even be on this program. I spent about two hours on the phone with 5 customer service reps who were no help, not even the supervisor. They just said they were sorry and there was nothing they could do.

I have reported this to the Better Business Bureau, the attorney general, the Federal Trade Commission, and consumer affairs. If you have Citi Bank, I would close out your credit card and/or bank account and leave. They will not help you when you are in need.

Company: CitiBank
Country: USA
State: South Dakota
City: Sioux Falls
Address: P.O. Box 6500
Phone: 18009505114
Site: citibank.com

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