FedEx
Charged $23.69 for Failed Delivery and $14.11 to Return Package

On March 8th, I FedEx'd a package to my brother with a car tag and registration so he could test drive the car he was rebuilding for our son. That night, he called me to say he was rushing his wife to the hospital. (It turned out she had a brain aneurysm.) I mentioned that I had FedEx'd the stuff to him and told him to just let me know what was going on with my sister in law. We figured, worst case, my mom could run to his house to get the package.

The next morning I called to track the package and was switched to a customer service rep. He claimed that my package was being held in Brooksville because the address on it was no good. I explained to him that in the past month I had mailed 2 checks to that very same address and the postal service had no trouble finding the house, and that UPS delivers auto parts to that address at least once a week. He still claimed he could not find it.

At that time I told him that if his driver was so inept that he could not read a map, he should just send the package back to me, as my sister in law was, by that point, being rushed to a hospital hours from home and no one would be there to answer the phone and give the driver directions.

The next day when I called to track it again, it was still in Brooksville! When I was switched to a customer service rep, they explained that they were trying to reach my brother for directions for delivery. I again explained that no one was home, as they were in Tampa at the hospital.

The next day my package came back to me. On March 30th, I got a bill from FedEx for $23.69 for the attempted delivery to an address they could not find and another $14.11 to send it back to me!

I would also like to mention that my brother does not live on a dirt road in the back woods somewhere. He lives in an established community with paved roads and other homes around him, and his street can be found on a map. FedEx is a rip-off! I had the privilege of paying them to send my package on a round trip.

I am thankful that my sister in law did not die and we are praying she will continue to be fine with no complications, and that the car runs, because the truck (which had no trouble finding the address) came to pick up the car and ship it to me without it ever having been test driven. FedEx has lost my business... From now on I use the Big Brown Truck or the USPS for my important mailings!

Company: FedEx
Country: USA
State: Tennessee
City: Memphis
Address: 3875 Airways, Module H3
Phone: 8004633339

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