Home Depot
Appliances Delivered Late and Dented, Replacement Range Too

I purchased a refrigerator, range, and dryer from Home Depot on 12-27-03. I was told at the time of purchase that the range was not in stock, so it had to be ordered, but not to worry, it would be in within 5 days.

I called them after 5 days and was told that the estimated arrival date on the range was 1-6-04. I was also told that they would send a fax to the installer when the range came in, and then I would receive a call from him within 24 hours. I never received a call, so about 3 or 4 days after the estimated arrival date I called Home Depot, only to be told that my appliances had been sitting there all week and no one had faxed the installer.

The installer did not call me for about another 4 days. When he did call, he was only willing to deliver between 2 and 5 in the afternoon. I work 2nd shift, so this time frame was unacceptable.

I had to call Home Depot and complain. The installer called the next day to say that he would be there at 9 am on 1-16-04. The installer took the appliances out of the boxes outside on the sidewalk and hauled them into the house on a dolly. The installer is one man and a cart to move six appliances!

After the installer left, I noticed a large dent in the side of the range and two large dents in the side of the dryer. It was too late to call and complain because I had to go to work. First thing the next day I called to tell HD about the damage, and they were very nice about it.

A new range was ordered, and 10% compensation was offered on the dryer, which I accepted. A week later I received a call from HD asking if I was going to be picking up my new range or would like to arrange installation. I told her that I had already paid for installation of the damaged range, so I expected free installation of the new one.

About two minutes after this phone conversation, a manager called back and asked me to tell him exactly how the range became damaged! A few days later the new range was brought in by the same man, and it had an even bigger dent in the side. The installer was damaging the appliances with his dolly!

I again called HD, and now they did not want to talk to me. Every time I called, they would transfer my call about 15 times to people who had no idea what I was talking about.

Not wanting to go through another long phone conversation, I went to HD to get everything sorted out. While I was there, I noticed that they keep records of our phone calls in a computer file. Half of the info in this file was wrong or had been exaggerated.

Finally I told them to come get their range and to give me my money back. It took them about two weeks to come get the range. Now I am left without a range because I have to wait for them to put the money back on my debit card.

Company: Home Depot
Country: USA
State: Michigan
City: Cadillac
Address: 3786 S. Us 131
Phone: 2317792776

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