Kay Jewelers
Unsatisfied Custome

My fiancé and I went to Kay Jewelers in Auburn Hills, Michigan January 5 to purchase my engagement ring. We decided to take a diamond out of another set that they had there because it was beautiful! We looked at it through the loop with the sales person and also made sure we couldn’t see any marks with the “naked eye”.

We came back on March 26 to purchase a wedding band. We couldn’t find one that we liked so we purchased a new set. We asked that the diamond and its prong be put on the new ring. We received it back 2 weeks later and the ring looked horrible!

I took it back to the store within a week (it’s now April 26) and they said they were sorry and it should have never been returned to me in that condition. They gave me a new ring and sent it out for sizing. It came back 3 weeks later (1 week late). By the time I received it back it’s the first week of June.

My concern now is that my diamond has a HUGE brown spot that was never there before. I tell the clerks at the store and they said “oh you must have purchased it like this”. Oh no, I didn’t! I am certain we would have seen that big brown spot that is noticeable as soon as you look at the ring! I have had the diamond for over 1 ½ years! I would have noticed it and so would the clerks! It was never documented anywhere that this ring had a big carbon spot that took up the whole corner, and that's because it was never there!
I have notarized statements from friends, co-workers and family stating that the brown spot was never visible. I’m not sure if my diamond was “accidentally” switched or if all the remounting has caused damage, BUT I do know for sure that my diamond did not have this brown spot taking up a corner.

I called corporate and they said there is nothing that they could do for me even though I paid extra for the insurance. It was also stated by corporate that there is no possible way a switch could have been made. They did however flaw the store for not special ordering my ring in the smallest size possible and then sending it for resizing. She pretty much guaranteed me that I will have future problems with the rings and diamonds placed around the rings. Just what I wanted to hear!
I’m not sure what happened, but I want my diamond back the way it was given when it was sent out to their contractors for sizing! I spent almost $5,000.00 at this store and it is expected that my property be returned the way it was given to them. I am very unhappy and disappointed in their customer service. I was not asking for money returned, I simply want my diamond returned to its original condition.
Unsatisfied customer!!

Company: Kay Jewelers
Country: USA

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