365 diamond
Terrible Customer Service - Diamond Engagement Ring

My fiancée purchased my engagement ring from 365 Diamond in February. The ring arrived with the diamond offset in the ring. It was returned to be fixed. When returned the ring appeared to be ok so was worn. A few days later the diamond was found to be loose and could be moved back and forth. A refund was requested from 365 as we had lost confidence in the ring. This was refused as 365 Diamond said their policy was to only refund on unworn rings even if faulty. The ring was returned again to be fixed and sent back to us, the diamond was still loose. 365 Diamond actually at one point insinuated that we may have loosened the diamond ourselves. This is disgusting and I believe the service from 365 Diamond to be the worst I have ever experienced. The ring has been returned this time with a blank compliments slip and no one at the company felt it appropriate to apologise for any of the upset caused. Unbelievable.in my opinion people should not use this company for such an important purchase.

Company: 365 diamond
Country: USA

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