Kay Jewelers
Non stop issues with Kay's - Multiple diamond rings

I used to be a dedicated Kay Jewler shopper. I picked out a diamond and setting and the jewler on site was supposed to make the ring. This was a special ring to replace a broken wedding band for my husband. When I picked up the ring, the diamond was NOT the diamond I picked out. When I complained about it. I was told "that was the diamond that I picked out and since I already paid for it there is nothing I can do about it now"! I had 3 rings that I had sent away to have extra gold added to the bands. One of my anniversary bands came back and the next day a diamond fell out. Sending it back 3 times. They kept replacing it with a Carbon filled black diamond. After repeatedly sending it back to get it replaced I didn't get this ring back for 4 months. Finally got it back with very little help from the staff. There answer was they don't have control over what the repair man puts in the rings. They kept pushing off the fact that the diamond was very very discolored and it did not match my other diamonds in the same ring. Why would the "diamond store" not be able to control the quality of work done to their jewlery. Do they just not care? Then my wedding ring had filling added to the band as well and this made the whole ring a size and 1/2 smaller. So I had to send that back as well. I got my very very expensive wedding ring back and it now has a very obvious yellow tinge to the main 3/4 carat diamond. I was so upset and livid, but the sales people and managers kept saying. They don't just have loose diamonds around in the repair shop, they have to order each diamond they replace. They wouldn't just switch out your diamond. Why is it yellow now when it was not yellow when I dropped it off! I was so sad, I cried all the way home. I've had this diamond ring since 1995 and I know my diamond. This is not the same diamond! I live in Victoria Texas and the Kay Jewlers is the one at the Victoria Mall. Needless to say. If I didn't purchase a warranty I would not ever step foot back in that place. I will however NEVER EVER purchase another piece of jewlery from Kay Jewlers again!

Company: Kay Jewelers
Country: USA

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