Txu
Txu strikes again!

I received a letter from TXU stating that i owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence.

I called TXU and they told me that I could have more than one account in my name and that they received a letter from the resident there stating that this was my bill. I was then told that in order for them to investigate this, I would have to send proof that this was not my bill.

I sent a copy of the lease with the residents name and info that were living at the residence at that time, copies of receipts of their down-payment and rent payments, even a letter from the landlord stating that she was renting the property to the resident at that time.

I also sent copies of bills that i was currently paying with the new address that I moved to. Also sent a copy of the moving service bill with the date stating i had moved from this location the year before the bill in question.

During this time, I had my own service through TXU at my current residence. This is the same service that was transferred when i moved. I was current on my TXU electric bill when i received this letter.

I was never told that if i didnt pay the bill, even though it is under investigation, that my electricity will be shut off. I never received the results from the investigation.
My electricity was then shut off because I didnt pay the bill that was under investigation.

Since then, this bill has been put on my credit. I sent all the info they asked of me. It is UNACCEPTABLE that a complete stranger is able to write a letter and pawn their bill onto someone else!!!

Company: Txu
Country: USA
State: Texas
City: Fort worth
Phone: 19727912888
Site: txu.com

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