UPS
Package diverted to Brussels and hours on hold

Absolutely Shocking customer service. Have been on hold for the past hour and a half and before that was on hold all of yesterday afternoon, the staff are unhelpful and just push you from one department to the other.

I ordered 7 packages to be delivered to a UK address, 6 of them turned up when they should have and one for some reason went to Brussels. Eventually, when I got through to deliveries I was told that the package had been diverted and now would be at its destination within 24 hours. Not even one apology.

This morning, whilst tracking the progress of the remaining package, I discovered it is now in the Netherlands. After being on hold for an eternity and being pushed from one department to another I'm finally told that they're 'looking into it' and i should expect a call back at some point, but, in case I don't, to keep the number at hand to call them back!

The UPS website is awful and has no complaints system, oh and they cut me off. Twice!

Will NEVER use UPS again and make sure that I tell everyone to avoid UPS at all costs

Company: UPS
Country: USA

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