United Parcel Service
Package hold confusion and no way to contact the pickup location

I have been doing business with UPS for over 4 years now and I have started feeling though it boasts an array of technology advancement, it is falling short in numerous ways when looking from the receiver's perspective.

I called customer service of UPS to hold a package and was surprised to know they do not have a number for the location that holds the package. Also they never even told that it would be on hold for 5 days. They said someone will call and let me know in an hour on when to pick up. This all happened around 6:40 pm. I was waiting till 8 pm, no call came so then called them back. The person (Natasha) in the customer service this time told me that the package is still on hold and will be for 5 days and they will call me on this and I will be able to pick it up. I asked her how long is that location open, she says till 7:00 pm, then I asked her whats the point then telling me that I will still be able to pick it up today? She says some complex sentence which I dont even understand. Then she keeps repeating like a robot that "Sorry Ma'm, When you place a shipment on hold it will stay for 5 days". I seriously got pissed off by then and told her that she is not really good at this.

Gave it a rest yesterday night and called back today morning @ 8:30 am and this time a new representative picks up and I explain what happened previously and ask her if she can remove the hold. She said she can but tells me that I need to wait for one more day if it has to be delivered. How ridiculous is that? Then I asked her its so early in the morning I am asking her, what could possibly prevent her from calling the location, then she tells me there is no way to directly contact the location. I got totally freaked out at this point. I just told her the whole thing totally sucks. She responds that I have a good day and hangs up!

In short I still have to go to the location that has the packet on hold to get it. This is utrocious with the amount of technology advancement we have today! In the first place I am only the receiver in this case and I dont know WHY it is so tough. If the package that is in Hartford cannot reach manchester with in the same day what kind of service does UPS provide? Worst part is the customer service and the locations are not even connected enough for proper communication. This is just Ironic to the business of UPS itself.

Company: United Parcel Service
Country: USA

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