Dell
Package Address Change Blocked Between Seller and Carrier

I needed Dell to change the address on a package that was in route because I moved from one place to another. Well Dell told me to call DHL, the company that delivers their packages, to tell them to change the address by simply giving DHL the tracking number. DHL would not change the address because they are in agreement with Dell on sending DHL an email from Dell's liguistics department or whatever department to DHL to authorize this change. No one at Dell knew about this. Needless to say that DHL just placed a hold on the package and allowed me to pick it up, but Dell was not step in and take control like other companies or go above and beyond the call of duty to help a customer. Horrible Service Indeed!

Company: Dell
Country: USA

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