Hotwire.com
Customer service

Hotwire is awful we never even got to book our flight the took 1100 dollars out of our account had to call four times just to get a supervisor named taylor who was no help we were on the phone for over an hour the fist lady said she would get a supervisor and then hung up the second guy said he would talk to the bank his name was rusty he hung up when the bank got on the phone he said he would call back if the call was lost and he never did the third time we called we already had the bank on the phone and she politely waited about 30 mins while we tried to get a supervisor again and they put us on hold for over 20 minutes so we just told the woman on the bank that we would call again we called again we told the woman first off we wanted a supervisor and she wouldn't stop trying to find out our name which there was no point for her to know we just wanted a supervisor after being on the phone with these idiots in india the supervisor named taylor employee number A189 if that was even true told use he is as high up as we could get because he was also no help to us this was an awful experience for the last hour and a half they were no help so we got charged a shit load of money just to have to wait up to 72 hours to get it back and they want us to rebook then. Absolutely AWFUL customer service dont trust hotwire.com

Company: Hotwire.com
Country: USA

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