FedEx
Cannot Find My House, Mails Postcard to Same Address

Every package, every time, they "can't find my house." Even after delivering a package, again they cannot find my house. It has not moved.

The other problem is that when they think you have given them a bad address, they send you a postcard to alert you to the fact. But they send it to the address they claim not to be able to find. How do they think USPS can find it? And how long until the customer figures out that perhaps USPS is a better way to go? FedEx thinks they can find houses with bad addresses, so they MUST be good!

So days later you get the postcard and call, but you cannot call the Newburgh, NY location because they are in witness protection or something, so you have to call the 800 number. By the time you get home from work, find the postcard in the mail, realize they AGAIN cannot find your house, and make that call, the Newburgh place is closed. So you have to rely on FedEx customer service relaying information and calling you back to give these people directions to the house you gave them directions to the last time they could not find it. My house has not moved since, but they still cannot find it, while USPS finds it to deliver the postcard FedEx sent to tell you they cannot find your house.

What does that tell you? Send your packages via USPS. Oh, and certainly do not expect them to refund any portion of the shipping you paid for that took twice as long, because they cannot find your house that they have been to numerous times.

Company: FedEx
Country: USA
State: New York
City: Newburgh
Address: 100 Enterprise Drive, Newburgh
Phone: 8004633339

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