HughesNet
Dismal customer service

I am a Informations Engineering man. I had been visiting a client to set up application and throughout the day the customeris satellite device might turn off — all of the lights head out. After five minutesapproximately the device might return on, and also the customer might have Web again for 20 unitsapproximately before device turns down again.

So we called HughesNet service. Really ethical people, however they _would_not_authorize_a_technician_to_check_the_modem_!! Once the device was on, the "aid" table man might declare anything appeared okay from his finish. Once the device was along, the man stated there is a as well as their specialists were focusing on it. But first and foremost they needed my customer to re boot the modem. It isn't the modem men! We are able to begin to see the device closing down! Main point here is that the possible lack of client service indicates my customer can't-get the fix we all know they require — therefore whereis the "support" for the reason that?

Company: HughesNet
Country: USA

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