Livermore Subaru
Charged forv anti-theft device on new car, did not install device Ripoff

Although the salespeople at this dealership are very pleasant and helpful, the financial and service staff are not. We were high-pressued into buying an anti-theft device for our new car. We had to make a second trip to Livermore because they 'needed to keep the car for a day to install the device'. Turns out they didn't install the device, just charged us for it.

We have asked the dealership to make this situation right — to install the device they've billed us for and to compensate us (in ANY fashion) for our time spent trying to get the problem solved. We are getting a lot of attitude and little cooperation from the service staff in resolving this problem.

At this point, we certainly cannot recommend Livermore Subaru as a place to buy a car or get after-sale service

Company: Livermore Subaru
Country: USA
State: California
City: Livermore
Site: livermoresubaru.com/en_us

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