T-Mobile
$75 Deposit Not Refunded After Company Called It a Setup Fee

On December 24, I signed up for T-Mobile phone and service. The services included that I pay a $75.00 deposit. The deposit was to be fully refundable at the end of the contract term. The service was discontinued and I received a final bill. I expected that they would be deducting the refund from my bill, but they did not. Because I had a lot going on I paid my last bill in full and waited for a refund.

In mid-August I called T-Mobile and spoke with Steve (Rep ID 0955925), he told me that the account did not show a deposit of $75.00 but rather it showed a set-up fee of $75.00. I told Steve that the representative who I signed the T-Mobile contract with told me that the $75.00 was a deposit and would be refunded to me when I left T-Mobile; I also told him that my contract with T-Mobile reflected that the amount was a "deposit" and not a set-up fee. I informed him that the difference between a setup fee and a deposit would have affected my decision as to whether or not I accepted a contract and service with T-Mobile. Steve asked me to fax the contract to him. I was not able to immediately locate the contract, but I did find it several weeks later and on 09/16/05, I faxed the contract to Steven's attention.

On 09/19/05 I called to speak with Steve, but the representative I ended up with said he could assist me. He looked at the account and said that it had been submitted for a refund in August and that the department responsible for the refunds denied my request, (this was before I forwarded them a copy of the contract) and that there was nothing that he could do to help me. He did not offer to resubmit the request along with a copy of the contract. He simply said that I should have requested my refund earlier and that the account did not reflect a deposit. He insisted there was nothing he could do and I asked for a supervisor.

A supervisor named Steve came on the phone and reiterated what the representative said he also told me that it did not matter that my contract had the amount as a deposit, T-Mobile was not refunding me any money. I asked to speak with his supervisor and he claimed he was as high up as I could go.

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Address: P.O. Box 37380
Phone: 8009378997

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