Verizon wireless
Charging me for a new phone I sent back without opening

I have been a Verizon customer for years. Recently I opted to use a tracfone which is more fitting my needs as I rarely use my cell. I had just ordered my new phone from verizon before I had changed my plans. When I received my phone I put the return label on it and my husband and I drove to the fed x box and I watched as he put the phone in the fed x box. I keep getting billed for this phone. They keep calling me. I called the company two times and they said they found where it was returned. Then they send me another bill for the phone. I called again and they said they don't see where I sent it back. I am making payments monthly on the fee they charged for quitting the plan (which is a rip off in itself). I don't owe for the phone I sent back and they know it. All the years I had a phone with them I paid on time, every month with never a problem. I think they are upset that I quit them for a better plan and now they want me to pay for a phone I do not have. Two people found it in the pc that I sent it back and now that information mysteriously dis appears? Never use verizon... This is what I get for being a good customer. I love my tracfone.

Company: Verizon wireless
Country: USA
State: Pennsylvania
City: Cranberry Twp
Address: 700 Cranberry Woods Dr
Phone: 8009220204
Site: verizonwireless.com

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