Verizon Wireless
Plan Minutes Recorded Wrongly and Overage Charged Despite Promise

I WAS a satisfied Verizon wireless customer for 5 years! When I last changed my plan in 11, it was to 600 anytime minutes, unlimited nites/weekends, 1000 Verizon network minutes. Right before the 11/14 new contract date, the rep called me & said Verizon had changed their plans since we spoke, but she was having my record coded to be sure I received what she had committed to. Everything was fine until this summer, when they mysteriously started showing I only had 500 anytime minutes (not the 600), charging me for anything over.

After repeated calls, I heard excuses & reassurances that Verizon had fixed their coding mistake (why are company mistakes NEVER in favor of the consumer???) and they gave me credits. Even after speaking to a very professional supervisor, Rhonda, in their Houston office mid-December, my account is STILL not correct. I just left her another message things are still botched up. When I was in Customer Service Call Center management, I would have been fired if I performed as most of the Verizon reps have. No follow-up, and the customer having to call back repeatedly because of THEIR coding error - UNACCEPTABLE! We'll see if they can finally get it right, if not I will take my now-portable cell number elsewhere!

Company: Verizon Wireless
Country: USA
State: Texas
City: Dallas
Site: verizonwireless.com

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