Aaron's Lease To Own
Nearly paid-off computer died and payments were misapplied

When I first brought this computer home, it worked all right. My payments, on a fixed income, were over $100.00, but I work some online to keep me doing something. Then, into the 3rd month, it started to rear its ugly head and react like a troubled child. Every month they would call, claiming I needed to come in and pay my bill, which I had already done. I pay on the first of each month, and sometimes a day or two before. I pay online because I do not drive, and that is noted in my file with them. Mail is another issue, with things getting lost or delivered to the wrong address and kept by whoever.

I told them this thing was ready to go. I do know a little about the workings of machines, as it used to be my life, plus I have unusual hearing. I told them the power supply sounded like it was ready to quit and the hard drive had been showing signs of the same. Well, no one listened.

I was informed back in Dec-09 that I only had a bit over $300.00 owed on the computer. My payments on it were over $100.00 a month, so seeing that, I only had about 3 months left. OK. Now I foolishly went in there in Jan-10 with a $100.00 off coupon for a new agreement item and purchased a camera. I need my head examined. I paid the $14.90 first payment and got $25.00 off, and the other $25.00 would be taken off of the last payment, since the coupon was only worth $50.00 due to the camera's price.

On the worst snow, sleet and cold afternoon, Feb 26th, the computer died. What a surprise, and right in the middle of printing a customer's shipping label. I called the Aaron's store in Vienna and told them. They said they could not do anything until I called HP support and got a claim number, and that they no longer pick them up for repairs without HP trying to fix the problem. It is dead! So I called HP support, and they had me run the diagnostic tool, as I had earlier with the same results each time. After almost 2 hours on the phone, the kind tech person gave me the claim number. I also explained that I cannot send in this tower because I do not fully own it; Aaron's Lease does.

I called back to Vienna, gave them the number and asked when they could deliver my loaner. They could not; there was no one there to deliver one. It was Friday evening, and they did not know if they could pick up and deliver the loaner on Saturday due to the weather. Great. I got ahold of someone, we rushed there, and I got the loaner, which is also acting strangely.

On the 1st I made my payment online. I now have 2 agreements as of Feb, which were supposed to be combined (another mess). The system accepts so much on each agreement: a little over the 100 on the computer, but kind of high on the camera. I got a call on Feb 12th. Yep, it was Aaron's; you can set your clock to that ring. I was told I had not paid and asked what the problem was. I told them I paid online and that I typed in my usual payment for the computer, it rejected it and gave me a smaller figure to pay, so I paid that. Besides, this thing was almost paid off. They still did not listen, and this was 14 days before the computer died. For the camera it gave me an amount to pay, so I paid that, and the guy at Aaron's told me I was not put down to make a payment on the camera until March. OK, fine, give me back that over $40.00 so I can buy more decent food this month. They do not work that way, and he informed me that both amounts paid went toward the camera and nothing on the computer. I told Aaron's there was 1 agreement number with a payment box and then a second, totally different agreement number with a payment box. He said he would get it straightened out. He must have, because their calls stopped for that month.

The computer died and went in, and then it was the 1st of March. I went online and my 2 agreements were there, and the computer's only wanted even less this month, just over 60 bucks. I think, yep, it is paid up. But now the camera will not show me a payment it will accept, so I am left playing a guessing game on the price. It picks one of over 80 bucks!

To date, Aaron's calls asking when I am going to come in and make my payments. I have now paid way over a thousand dollars for a new computer that I do not have. It is a prisoner of repairs, and its whereabouts and info are unknown. I am left with a loaner. I also paid way over 130 dollars for a camera that sells for under 65 bucks in stores and that Aaron's leases for only 140 bucks, counting taxes, etc. Now it shows that I never received the $50.00 off coupon. I understand a company making a profit on leasing, but this is greedy insanity. I feel taken advantage of.

Company: Aaron's Lease To Own
Country: USA
State: West Virginia
City: Vienna
Address: 1500 Grand Central Ave
Phone: 3042954177

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