Aarons Sales And Lease
Lease Terms Broken, Computer Warranty Expired Before Payoff

I guess my first red flag should have been waving the day I signed my lease agreement. I sat down with the guy and made the agreement. Then, right before signing, the agreement had to be changed. He was apparently unaware that different items had different term lengths. So my computer could only be extended for 12 months, while the monitor was for 24 months.

I bought the biggest, fastest, high powered computer sitting in the store. It had a 2 year warranty from the manufacturer and complete repair or replacement for the lease term from Aaron's. I scheduled my payments for the 15th of every month, signed the papers, and went to take my new toy home. But first they had to remove all paperwork from the box. They stated I would get it upon payoff.

My first bill came in with a due date of the 1st. I had signed for my due date to be the 15th. When I contacted Aaron's, I was told that the only way I could pay on the 15th was if I paid twice a month, on the first and the fifteenth. They did finally honor the lease agreement terms, but I was charged late fees first.

Each month my statements came in, and each month I made my way down to the store to pay my bill. My husband finally noticed, after about 6 months, that I was paying more than what my monthly statement said I owed. Of course Aaron's said the in-store amount was right. But I know that I paid extra and my account does not reflect it. So what did they do with the extra I paid?

A year passed and I paid off my computer. In 12 more months I would own the monitor too. The computer had a 2 year manufacturer warranty, which would mean that the warranty would end at the time I paid off my monitor. I am still paying on my monitor and my computer needs repair. So I went online to the manufacturer's tech line, only to be told that the warranty has expired and that if I want to speak to someone it will cost me $39.99. Surely this is wrong! I have a 2 year warranty. So I called them.

Apparently Aaron's bought the computer 11 months before I bought it from them. So the warranty was not honored, and they stated it was Aaron's responsibility to repair, replace, or pay for the computer repair. When I contacted Aaron's about the problem and the warranty situation, I was told what it PROBABLY needed and that I could do it myself.

This is not what the lease terms were. I was going to buy a camcorder from them, but I believe I will go elsewhere now. There is no telling how long they have had it.

Company: Aarons Sales And Lease
Country: USA
State: Louisiana
City: Ruston
Address: 100 W Arizona Av
Phone: 3182540065

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