Albertsons
Poor Customer Service

This shop includes a redbox for DVD rentals. The client support is substandard, though. I had been recently treatly rudely when attempting to make use of a raincheck to get a purchase product these were out-of in Feb. 2010. Therefore today it is March and I attempt to purchase the product that's today in-stock after Iam inside to hire a DVD anyhow, and also the checker suggests my raincheck was released too much time before. I mentioned it had been just last month. Well, used to donot observe that the raincheck types today state you've to make use of it within thirty days. It'snot been a screen to make use of the raincheck by, however the checker contended with me and said it's. Checker wouldn't recognize the raincheck. I inquired if an exclusion might be created and also the solution was no. I had been prepared to be satisfied with that solution, and also the more I considered it I appreciated visiting the shop in Feb only for the purchase product they were out-of within the first place. Exactly what a trouble. It appears as though this shop has sale products within their advertisements of course if that you don't store there the very first or second-day of the advertisement week, they're out-of that which was for sale. Appears like they might perform a greater work at purchasing and selling the racks for that products they're marketing for sale. Subsequently to frighten a person over a raincheck cost. That's absurd. It had been just a few times beyond the thirty days anyhow. Nothing like a couple of years where inflation has already established time for you to really make a difference and also the shop might have endured a large reduction by praising the raincheck cost on 2 measly products. Well, the checker might have agreed to contact a after I was noticeably unhappy regarding the scenario. But no, she was prepared to I would like to continue my method like a disappointed client. Well, I didn't be satisfied with her rejection to recognize it and had many more phrases to express to her concerning the customer support being not as much as level after which she ultimately agreed to call-over a supervisor. The supervisor believed to recognize the raincheck for me personally as well as described the thirty days to make use of the raincheck by has not been the shops plan, however it is currently. The supervisor was good enough, however the entire picture/trouble was significantly more than enough to depart me disappointed using the shop generally. Why might I do want to invest my cash in a shop where the client support is really bad. The supermarket I often store at might fold over backwards to create me happy. And, their rainchecks never end. As well as when they did, the shop might create an exclusion to help make the client content. Plus, the shop I actually do the great majority of my buying at comes with an exceptionally pleasant environment and team. Albertsons must awaken and do some significant rethinking concerning the need for customer support. I'll still get into that shop and obtain DVDs in the redbox, but I am not willing to purchase any goods there anymore.

Company: Albertsons
Country: USA
State: California
City: Rancho Bernardo

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