FedEx
Overnight medical equipment delayed, carrier blamed gate code

FedEx is OFF MY LIST! I have had issues with reliable delivery from FedEx in the past for ground delivery to my home. This past week I had another issue in which an overnight delivery of critical medical equipment was delayed because the tracking data indicated "no one was home." That was not true, so I called the customer support number and was told the gate code provided was in error. I asked if the package could be delivered to another address but was told only with the sender's request. So another day was lost because of it. When I got the package, I saw that the address label was clearly marked with the gate code! So they lied.

We do live in a remote location with a gated entrance on a shared driveway, but UPS never has a problem with deliveries. UPS uses the same driver for each route and knows the customer, so they can provide better service. FedEx switches drivers all the time, and it is a "new experience" each time they attempt a delivery.

In the past, FedEx has just dropped the package over the gate onto the concrete driveway because they "didn't have the gate code." That is not a very secure method of delivery and could cause breakage of the contents. One driver I spoke with said he did not like driving up to my house because it had a steep driveway. I guess he must be a timid driver, as UPS drivers and every other person who has delivered anything to our house have always driven up the driveway without an issue.

So as far as I am concerned, FedEx is now OFF MY LIST!

BTW, they have no email address to send complaints to. You must call or write a letter. How old-fashioned can you get?

Company: FedEx
Country: USA
State: Tennessee
City: Memphis
Address: 3875 Airways

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