Verizon Wireless
Refused Credit for Calls and Roaming After Number Mix-Up

We have been on Verizon Wireless since we were given Kerrville #s which is a town 22 miles from us the sales person told us when there were local #s available they would notify us so we found out this year 2003 when we added our kids to the family plan that they have Fredericksburg #s I asked how long and they said they could not tell us they didn't know they buy there numbers in blocks and have no record of when they were installed bullsh!

I told them I worked in telecommunications for years and I know they know when. So I asked for a credit for the times I have used my home phone to call my cell phone and was told sorry. I also was supposed to get a new phone every two well it has been 3 years and never have received a new phone, also we have to drive 75 miles to the closest store to get one, the third party stores they have cannot do anything but sell phones and plans

Also I wanted credits for the times we have been roaming in our living room to call each other. Also, we were told after 3 years that your phone has to be updated, we were never notified of this either. All they want is money and no customer service, so I ask for the presidents phone number to his office, they said he doesn't have one. Can you believe this they think we are idiots.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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