Magic Jack
Not SO Magic After All

I purchased MJ last December. It worked fine for about 2-3 months and then all h*ll broke loose, so to speak. It started hanging up in the middle of conversations, the line was filled with static, and I could not depend on it working when I needed it to work.

I contacted the online chat at least five or six times about this problem. I even got "the next level" - whatever that was supposed to mean. They had me changing all kinds of settings on my computer, all to no avail.

I have a handicapped daughter and therefore needed a reliable phone service to be there when I needed it. Magic Jack was unable to be that reliable. The part of this whole mess is that I prepaid for an extra five years because of the savings they advertised. HOWEVER, when it came time to get a refund on the service that DID NOT WORK, they refused because it was not within the first thorty days.

They did offer to replace the unit but I refused that because I could not wait to have a reliable phone service. I had to keep switching the usb port for the MJ unit (also during the chat sessions.) I had to use my emergency cell phone while waiting for MJ to work correctly, and ended up spending about 15-20 dollars on calls that I should have been able to make with MJ.

I kept copies of all the chat sessions I had with their so0called customer service department, in case anyone needs to see for themselves what kind of c/s to expect.

I do NOT recommend this company to anyone. I suspect the pro-MJ posts here are from employees of MJ.

Company: Magic Jack
Country: USA
Site: www.magicjack.com

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