Sears
Washer Warranty Repair Missed Then Failed Again With Next Visit Weeks Away
- 08-01-2009
- 5
I have an extended warranty on my washer. I put a call in to Sears on July 2. They said the earliest they could come is on the 8th. That day came and went they never showed up. I called the next day they said there is nothing they could do but come on the 17th. He came that morning and supposedly fixed the problem. Later that day I tried to do laundry it didn't work. I called Sears again. They said the earliest appointment is on the 29th. I have been sending my laundry out since the 2nd. We are a family of b8 people. My 4 daughters change every hour on the hour. They don't give the customer priority when they don't show or when they don't fix the problem. I feel that they should give me preference since I have been waiting since July 2nd.
Company: Sears
Country: USA
Site: sears.com