Sears
Washer Without Agitator and Kenmore Range Disappoint Compared to Older Appliances

I am so very disappointed in the quality of this washing machine. I purchased my old washer from you about 20 years ago and it worked perfect, never needed a repair. I thought the quality of your appliances would still be great, I am very sorry to say I was mistaken, this washer is really bad. It does not clean the clothes and the tub inside gets very dirty and I have to manually try to get in it and clean it the best I can. It also does not put enough water in it to clean anything.

At first I purchased a washer without an agitator and returned it because it did not clean my clothes. I went back to the agitator, this is no better than the first one.

What has happened to Sear quality appliances? I also bought a smooth top Kenmore electric drop-in range, this is no better quality than the washing machine. The smooth top is very hard, almost impossible, to keep clean. The pots an pans slip and slide all over the place and do not stay where they are supposed to. There is no simmer, every setting boils the food.

I don't know if I will come to Sears to purchase my new refrigerator or not, this is something I really have to think about. Unfortunately all my appliances need replacing and they were all purchased from Sears when you had excellent quality appliances.

Thank you

I am truly sorry that Sears quality, after so many years of business has gone so far down. Not only that but trying to contact anyone regarding this is almost non-existent.

Company: Sears
Country: USA

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