Time Warner Cable
Bait and Switch

WhenI placed my cable subscription order, I also ordered Russian language premium channels. I was told by the sales representative that they have an "International" package that includes all their foreign language channels, including the Russian channels, for $14.95 per month. She went on to explain each channel (Arabic, Portuguese, etc.) I told her that I was only interested in the Russian channels, but she said that they did not have just a Russian package. She told me that the International package included 6 Russian channels and went on to explain each one that I would receive. I agreed to the entire package. Once my cable service was installed, I discovered that I did not have an entire package of International channels, but just one Russian channel. When I called Time Warner to ask about this, and to receive the rest of the Russian channels, I was told that I could have all the Russian channels, not for $14.95, but for $34.95. When I explained that this is not what I was sold by their representative, I was told that this was the price or I could just have no Russian channels. I feel that I have been the victim of a bait and switch of their services.

Company: Time Warner Cable
Country: USA
State: New York
City: New York

  <     >