Babysitters.com, Care Connections, Sitters.com
Babysitters.com, Care Connections, Sitters.com Misleading Membership Plans - "Auto Renew" Billing

I signed up to use the online agency services for one month. The website offers several options in addition to the one month, such as three months, etc. I chose the one month and authorized my credit card to be charged the $25 fee.

Recently upon examining my bank statement I noticed a charge from this company and upon further investigation I learned that they have been billing me for the last 4 months without my knowledge and without my consent.

It appears that the site posts an asterisk mark with very small print which reads, *all subscriptions are auto-renewed. The asterisk appears in the same manner as the fields which as mandatory to fill in, such as your name, credit card information, etc. The wording is very light, in fact all other information is in bold print and the font is much smaller than the other information.

When I attempted to rectify the matter by contacting the company, I was offered only the last month (June) to be reimbursed and they denied crediting me for the 2 additional months that I did not approve charges for.

I feel this company's website is VERY MISLEADING and their practice is DECEITFUL. If there are options to choose different monthly plans, then there is no reason to have an "auto renew" policy. Furthermore, if they want to include such a feature, it should be advertised in a very clear and noticeable manner, specifically having the consumer "check" a field so as to SIGN OFF or APPROVE it. The company has made it clear that THEY CARE MORE ABOUT TAKING PEOPLE'S MONEY than the services they provide, and when a complaint was brought to their attention they did not handle it in a satisfactory manner.

Lastly, there are a TON of complaints about them on BBB's website.

Company: Babysitters.com, Care Connections, Sitters.com
Country: USA
State: Virginia
City: Potomac Falls
Address: 46179 West Lake Drive, Suite 330 or 300
Phone: 8009758530

  <     >