Sears Craftsman
Dangerously flawed Customer Service

A couple weeks before, my new dad-in law graciously offered me his Contractor 6.75 Garden mower to assist handle my new garden. The mower was shed-held, and saved 2 months before. Although it appeared to stay excellent situation, and he assured me it'd turn on immediately, it'd not originally begin for me personally and so I got it in to the Sears repair service in Springfield. I had been knowledgeable these were managing a “special” on tune ups ($40.00). I discussed that it probably required some cleansing along with a spark plug etc., and questioned when they might use a fresh edge aswell.

I received a phone per week later declaring the estimation was $135.00 also it could be prepared for pick up on or prior to the 12th. A couple of days later I obtained another concept declaring the estimate was currently $385.00 – to get a mower that costs $369.00 quickly the show room floor! (?)

I rejected the estimation, and being truly a life long devotee to Builder gear and resources, purchased a brand new builder 6.75 mower in the local Sears. I acquired the ‘un-repairable’ mower and introduced it home. I’m new-to my community, but I realized that my next door neighbor appeared to be focusing on mowers or weed eaters usually. I named him around and described the mower was probable chance, but offered it to him to utilize for components and went about reducing my lawn with my new mower. Fifteen minutes later, my friend comes my “un-repairable” mower back around and it’s operating just like a top. He describes the gas point was merely blocked and shows how it begins about the first draw each time. He insisted I consider the grass mower back and wouldn't take payment for that work.

Today, all my acquaintances at the office immensely important that I enroll a with Sears regarding this issue. I balked at this recommendation and determined I'd shop the brand new mower and make use of the previous one. LAST NIGHT, ALTHOUGH CUTTING MY FRONT GARDEN, THE BRAND NEW EDGE (THE ONLY REAL PART OF MY ORIGINAL REQUEST SERVICE PERFORMED BY SEARS) FLEW OFF THE MOWER AND WAS QUIT INCREASING ABOUT 8" FROM THE BACK OF THE MOWER

Having just bought our first house, it’s sad to think about just how much patronage, company, gear and device acquisitions Sears and Builder may today lose consequently of the TOTALLY FAILED CUSTOMER SUPPORT ENCOUNTER

Regards,

JimG

Company: Sears Craftsman
Country: USA

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