Sprint
Deceptive practices Atlanta Georgia

Sprint is company that seems to foster a culture that lack integrity.

My experience has been a series of unbelievable issues one after the other. First after signing up for a unlimeted line for myself, I called to inquire about a shared ulimited plan for my son and wife. I was told that for 25.00 per line I could add them both to my plan and share the unlimeted minutes amoung all 3 lines. After paying a cancellation fee with my previous provided I added their lines to my account. When I did this I reverfied the plan specifics and was again told all 3 lines would share the unlimited plan. Upon getting the first bill I was dismayed to find this was not how I was being billed. When I called I was credited for the charges, but was told I was told incorrectly about sharing the unlimited plan and they could not honor what i was told in error. This after paying cancellation fees and purchasing new phones.

Next

After several months, starting last month I am now seeing date and third party charges on my son and wife phones. 75.00 to 94.00s. After last months charge they said it was an error and gave me a credit. This month they say my wife and son have both used web internet off there phone for a total of 94.00. This is not accurate and insist the charges are valid.

I also have unlimited air card for my lap top. This card has had software issues. Crashes and very slow web access. I have spent hours on the line with there tech department fixing these issues. They have records of this.
Now they want to charge me 200.00 to cancell the air card inspite of poor service.

Also now i am cancelling all 3 cell phone lines. I do agree I have a contract on my primary line, however my wife and son's line I do not have a contract. I never signed anything or did an on line verbal recording. Although they do not have one they say that use of the cell phone constitues a two year agreement, and they want an additional 200.00 per line for cancelling them.

Normally I would pay just to get away from such lack of integrity and move on. But enough is enough.

Company: Sprint
Country: USA
State: Nationwide
Site: sprint.com

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