Direct TV
Current Customers Denied Fixed Rates Offered to New Customers

Shame on you, Direct TV! I was on hold for 20 minutes yesterday while waiting to speak to a Supervisor, and I listened to a tape recording touting corporate "Honesty, Integrity, Promises." Are you serious???

With the economy the way it is, it's time the corporate games stop! It's time someone slaps your hand and files a class action lawsuit! Strangely enough, you offer $50 incentives to bring in new customers. Why? I know! You snag them in and hold them hostage at the service rate your suits upstairs decide once their "introductory locked in rate" expires. But dare to leave for the competition and decide to return at a later date, and one unknowingly returns with the label "Pre-Existing" Customer and no longer qualifies for anything but double the rate that the new "year/double year locked-in contracts" offered via the internet and elsewhere pay!

Yes! As an honest, fast-paying consumer who has consistently been on your books for nearly 8 years straight, I've seen my original "package deal" double in price! Yet, ironically, the same price I originally agreed to pay for the 150 channel package nearly 8 years ago is still offered today! But, funny thing, I can't purchase it and lock in the rate that is offered all over the internet. Why is that? Because I'm an existing customer paying for a differently labeled package that is no longer offered to new customers! Yet when I asked about changing to the "NEW" package that is offered, I couldn't believe it: it is offered for a non-locked in rate at $3 more! You can't be serious! What are you thinking?

I get it: repackage it at the rate of 10 years ago, call it something different to your current customers who have no choice but to pay what you tell them to pay (in my case double!), and no one will be none the wiser! Then contract that newly designed package with nearly the same number of channels out to Verizon, DirectStarTV, etc. and let them offer locked in rates to their consumers, while the village idiots continue to pay for those $50 incentive checks sent to the growing DirectTV database of existing customers!

Hmmmm... I'm no village idiot... But I'd say that's what we refer to as price fixing... And the last time I looked, that was illegal!

It's high time Direct TV offers the same "one and two year locked-in rates" to existing customers!

http://www.directstartv.com/directv_programming/directv_compare_packages.html

Company: Direct TV
Country: USA
Phone: 8005315000
Site: directv.com

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