DirecTv
Charged $420 Though Told $180 Owed, Refund Takes 6-8 Weeks

I cancelled my services early with Directv. I received a letter saying I owed them $420. I gave them a call on Tuesday, March 22, and talked to a customer service representative. They were trying to charge me for a receiver that I didn't have. I explained the situation to her, and she told me that I only owed $180. I said okay and that I would like a statement reflecting this and I would make a payment after I received the statement.

I never received the statement, and then on Friday, March 27, they just took $420 out of my checking account, which cleaned my checking account out. I had no money for anything. This put me in a financial hardship!

I called them back on Saturday, March 28, and they told me I would have to wait 6 to 8 weeks to get my money back. I have emailed them 3 times, and they keep telling me the same thing, 6 to 8 weeks!

How can they take more than I owe them out of my account, and then I have to suffer for 6 to 8 weeks to get my money back when it was their mistake, not mine?

This is ridiculous!!! They can "take the money from my account" in a minute??? They should "put the money back in my account" in a minute???

How can these companies play with your money and life with no repercussions?

Company: DirecTv
Country: USA
Phone: 8005325000
Site: directv.com

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