DirecTv
Overcharge and long wait to receive refund Phoenix

I cancelled my services early with directv. I received a letter saying I owed them $420. I gave them a call on Tuesday March 22 and talked to a customer service representative. They were trying to charge me for a receiver that I didn't have. I explained the situation to her and she told me that I only owed $180. I said ok and I would like a statement reflecting this and I would make a payment after I recieved the statement. I never received the statement and then on Friday March 27 they just took $420 out of my checking account which cleaned my checking account out. I had no money for anything. This put me in a financial hardship!

I called them back on Saturday 28 march and they told me I would have to wait 6 to 8 weeks to get my money back. I have emailed them 3 times and they keep telling me the same thing, 6 to 8 weeks!

How can they take more than I owe them out of my account and then I have to suffer for 6 to 8 weeks to get my money back when it was their mistake, not mine.

This is ridiculous!!! They can "TAKE THE MONEY FROM MY ACCOUNT" in a minute??? They should "PUT THE MONEY BACK IN MY ACCOUNT" in a minute???

How can these companies play with your money and life with no repurcussions?

Company: DirecTv
Country: USA
State: Nationwide
Phone: 8005325000
Site: directv.com

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