Vanderbilt Mortgage & Finance
Representative contacted relatives and employer about late payments

I purchased my home 8 years ago & in those years I have never been late or behind on my monthly payments until last year when my job got slack & I wasn't getting 40 hours a week & recently I lost my job, in the meantime one of the reps with VBM Telisha O'dell would call on my job, my cell, mother, brother, sister, cousin & people that carried my last name to ask them to give me a message to call her keep in mind that she has my cell number, on several occasions when she calls she is very rude and does not care what or how she talks to customers when I asked her to let me speak to her manager a Jennifer Frye got on the phone and she wasn't any better so it flows from the top to the bottom. Mrs O'dell has even sent me letters asking me if I want help selling my home, threatening to foreclose on my mortgage being very verbally abusive. I don't appreciate her calling and leaving messaging with people that doesn't have anything to do with my account and I feel that is a violation of my privacy, there is so much I could say about this company but doesn't have the room on this page to tell it all.

I think someone needs to help the victims of this company.

My home was bought by Vanderbilt from Chase Manhattan & I wish they would have never bought it, these past 8 months have been hell dealing with this company, whatever happened to good customer service.

Company: Vanderbilt Mortgage & Finance
Country: USA
State: Tennessee
City: Maryville
Phone: 8653802220

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