DirecTV
Charged $340 for Two Extra Receivers, Then Service Shut Off

I called to request 2 additional receivers before 3 weeks of new service had elapsed. Four separate agents passed me around for 30 minutes to justify charging $340 extra for a $4.99 per month advertised fee! When I complained, they said that "was their policy." The end result was that they immediately shut off service and threatened collection if I refused to pay an early termination / deactivation fee of another $300. Following that, they had the audacity to insist I return their equipment promptly or else pay for it too. No customer service. None. Nada.

Years ago, in a past experience, they denied proof of return of equipment and charged for it. If they could, they would ruin your credit for 7 years with false collection attempts. Cable alternatives for 1.5 years are now less than one month of their extortion.

Do not even think of subscribing to this poor, pitiful, pathetic excuse for service.

They deserve to be sued, and their "Customer Agreement" imposing arbitration and a waived right to trial in a dispute should be challenged and penalized, with restitution to all past and present subscribers.

Count me in on that.

Company: DirecTV
Country: USA

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