Verizon Wireless
Wrong Phone Given, Poor Coverage, and Bills Sent to Old Address

Hello I am reporting about Verizon Wireless since the first time we bought the phones we have had problems. My fiancee went in one time to get both of us cell phones when he took his home his phone didn't even work AT ALL. So We took it back this was the first time we did this, they said oh sorry we gave you the wrong phone. It was like a "show phone" or a phone someone had returned, so they probably didn't get rid of that phone but gave it to some other "sucker".

Well they also told us the phone we had would be great for the area we were in, oh shit they didn't even work at all I had to stand in one spot just to half ass hear someone talk and they said they could hardly hear anything I was saying. I didn't find it to be a big big deal but when I tried using it in other towns -surrouding areas I found it to be the SAME problem, what a rip off. Nick got so ticked off he just went to sprint to buy another phone. Which theres worked much better.

Then after we told them we had moved they kept sending the bill to our old address, we kept going back we went back to Verizon at least 5 times or more about just our address I have never went to a company so many times to complain. They also told us that we would be on a share plan or whatever, we never were and when we moved into the town we are at now we hardly used our cell phones but they kept sending bills making it look like we had. Like I said we kept going back to change our addresses but they never did anything. It really pisses me off that basically they knew what they were doing.

Well of course the phone bills went up which like I said should have also been a low rate since we were on a share plan. Ok I would like to know what share plan that was. They put late charges on it over and over again-how crazy is that, then not to mention Verizon would hound us about getting the money, they couldn't wait. They called here one day like 5 different times, I don't appreciate that at all. And I also work thirds...

So when I told them to call around 3 they never did, which really pissed me off. My fiancee told them there service sucked, all they could do was be rude to him. I would NEVER use Verizon AGAIN they SUCK.

I think they owe something for all the crap they have put us thru -then to make matters worse besides the hounding us, they sent the bill to a debt collector and was going to take my fiancee to small claims court, I don't know what to do with this dumb ass company anyone had the same problem??? Write me for some answers please

Company: Verizon Wireless
Country: USA
State: Illinois
City: Elgin
Address: 777 Big Timber Road
Phone: 8009220204

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