Direct TV
Promised Single-Line Splitter Never Came, Then $600 Fee

The company offered a DVR upgrade, which they said required a second line. I refused and asked if they had a "splitter." They said it was in testing and would be available in 3-6 months. I said I would use it in its single-line configuration.

9 months went by. In frustration, I agreed to buy a second DVR at my expense. When I hooked it up, it would not work, even after authorization and 90 minutes with tech support. I told them to "make it work" or they would lose me as a customer. They said "too bad"!!! I sent back all equipment. They tried to charge my credit card without my permission, and when I had it reversed, they billed me for "early termination," $600. Termination of services not provided!!!

Company: Direct TV
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Hwy

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