Arby's
Bad service

I recently visited family in New Castle, Indiana area and stopped in to Arby's on my last day to treat several relatives to a meal. My sister and I ordered 6 Arby melts, 3 chicken sandwiches and several sides coming in at under $30. Not a huge amount but a large bill for fast food. When we all sat down to eat we were shocked by the spare amount of meat that was on the arby melts. My mother told me she used to take some off there was so much, but in this case every single sandwich had only 2-3 layers of meat.

People make mistakes, restaurant management gets lazy, etc., so I decided to write the company and see what they had to say officially, and I was met by the same form letter others have mentioned who complained here. I did get a follow up asking if I was contacted and offered a resolution, I replied that I was not happy, offered any resolution nor addressed specifically but I was never contacted again.in this economy I feel businesses should be fighting for customer loyalty, and I have always been pleased with my local restaurant here in Oregon, but after this experience and lack of care from Arby;s customer care, I will not visit either location, and my family and relatives have been emailed with the result of my contact and also will not visit the Indiana location again. My sister works as a police 911 dispatcher and she is sending an email with a link to this complaint to all her officers and staff where she works. I really was hopeful Arby's would try to make things right, but they failed and I am comforted to know that my loss of $30 was my last, and that their stinginess will doubtless cost them a great deal more with the loss of business from myself, friends, family, relatives and my sister's co-workers. We are all posting links to this complaint on our private and company blogs as well and our various myspace and facebook profiles. Score one for the little guy.

Company: Arby's
Country: USA
State: Indiana
City: New Castle
Site: arbys.com

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