Home Depot
Homelite Generator Refund Denied After Failing to Start in Cold

On Jan. 5th 2009 I purchased a Homelite generator for $600.00 from Home Depot in Aberdeen, WA to run the power in my semi-truck. I drive a lot in the northern states. When I got to South Dakota, the generator would not start. It was 8 degrees outside, but when I got to the lower states it started on the first pull.

I used the generator 2 times in 30 days. I was unable to start it any other time. I paid $2500 to have my generator repaired on my truck and decided to return the Homelite generator, but I was denied by the manager, Chuck, who told me it was "ran in the ground" and is denying my refund even with the receipt. By the way, it started on the first pull.

I contacted Bryant Millner at the Home Depot Complaint department and told him I would gladly e-mail pictures so he could see the generator. Bryant put me on hold for 3 minutes to call Chuck in Mattoon, IL. When he got back to me, he told me my generator was unsellable before receiving my pictures. The only thing wrong with the generator is a missing $5.00 gas cap. I would have gladly taken $10.00 off the refund amount.

I guess Home Depot could care less about their customers. Whatever happened to customer satisfaction? I guess that went out the door when the corporation got big enough that their customers didn't matter anymore.

Company: Home Depot
Country: USA
State: Illinois
City: Mattoon
Address: 1301 Fort Worth Way
Phone: 2172350700

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