Home Depot
Generator Order Cancelled but Product Still Advertised Online

I purchased a portable generator online from Home Depot. The advertised large discount was documented and included in the sale, including the credit terms with my Home Depot card. The next day the order was placed on back order. Two days later the order was cancelled by Home Depot. The record of the original order in my online account was altered so the terms and advertised discount vanished.

I called customer support to ask why they are still advertising an item for sale online when they do not have the item to sell, will not be getting the generator in the future and are cancelling all orders for it. As I write this, days later, the same product is still available online with the advertised special. The product can be purchased but does not and will not exist. I have pointed this out and they still have the online sale item available. They know the product does not exist and they cannot get it, but they continue to accept bogus purchases after my complaint.

Company: Home Depot
Country: USA
Site: homedepot.com

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