Home Depot
Lost Honda generator order and patio set mix-up in Minnesota

First issue. I bought a Honda generator in 1999. Customer service said they would contact me when the generator arrived in the store. I stopped at the store in early 2000 asking about the generator. They said there was no record of it, so I was out the money.

Second issue. I bought a patio set (table, chairs, umbrella). I had customer service assist in the sale, hoping they would get it right. I stopped by the following Saturday for pickup, and they had no record of it. I had my receipt, but they had to compare the number of items in stock with the inventory counts. After a two-hour wait, and since the counts were accurate, I was able to pick up the set.

I sent an email to Home Depot complaining of these two incidents. I received no response from them for either of these issues. The first purchase was in Bloomington, MN, and the second was in Eagan, MN. I have decided to never darken their doors again.

Company: Home Depot
Country: USA

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